Last Updated: 15 Jan, 2026
At Digitalsarabx, we aim to maintain transparency and fairness in our billing and service practices. This Refund & Cancellation Policy explains how cancellations, refunds, and subscription changes are handled for our AI services, AI tools, and AI SaaS products.
By using our Services, you agree to the terms outlined below.
1. GENERAL POLICY OVERVIEW
- All payments made to Digitalsarabx are subject to this policy
- Refund eligibility depends on the type of service or product purchased
- We encourage users to review plans, demos, and documentation before making a purchase
Due to the nature of digital and AI-based services, certain charges are non-refundable.
2. AI SERVICES (CUSTOM PROJECTS & AUTOMATION)
2.1 Setup Fees
- One-time setup fees are non-refundable
- These fees cover initial consultation, system design, configuration, and deployment efforts
2.2 Monthly Service Fees
- Monthly service or retainer fees are non-refundable once the service period has started
- If a cancellation request is received before the start of a new billing cycle, services will continue until the end of the paid period
2.3 Project-Based Work
- For fixed-scope or milestone-based projects:
- Payments for completed milestones are non-refundable
- Refunds for unstarted work may be considered at our discretion
3. AI TOOLS (SELF-SERVE PRODUCTS)
3.1 Subscriptions
- Subscription charges for AI tools are non-refundable
- Users may cancel future renewals at any time
- Access will remain active until the end of the current billing period
3.2 Trials & Demos
- Free trials or limited-access plans are provided to allow evaluation before payment
- No refunds are issued after a paid plan is activated
4. AI VERTICAL SAAS (SUBSCRIPTION PLATFORMS)
4.1 Subscription Plans
- Monthly and annual SaaS subscriptions are non-refundable
- Cancellation stops future billing but does not generate a refund for the current period
4.2 Annual Plans
- Annual subscriptions may be eligible for partial refunds only if explicitly stated at the time of purchase
- Otherwise, annual plans are non-refundable
5. EXCEPTIONS & SPECIAL CASES
Refunds may be considered only in the following situations:
- Duplicate payments
- Incorrect charges due to system error
- Service unavailability caused solely by Digitalsarabx for an extended period
Any approved refund will be processed using the original payment method.
6. HOW TO CANCEL A SUBSCRIPTION
Users may cancel by:
- Logging into their account dashboard
- Contacting our support team via email
Cancellation requests must be submitted before the next billing date to avoid future charges.
7. REFUND PROCESSING
- Approved refunds will be processed within 7–14 business days
- Processing time may vary depending on the payment provider or bank
8. CHANGES TO THIS POLICY
Digitalsarabx reserves the right to update or modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.
9. CONTACT US
If you have questions regarding refunds, billing, or cancellations, please contact:
Digitalsarabx
📧 Email: support@digitalsarabx.com
🌐 Website: digitalsarabx.cpm
FINAL NOTE
We believe in fair pricing, transparent policies, and long-term trust.
If you are unsure about a plan, we recommend reaching out to us before making a purchase.